
#include "template.inc" name=bugs

<h1>Bug Reporting</h1>
<p>
Before reporting a bug, please be sure it is a bug and
not a request for support (see the Support tab to
the left).
<p>
Bacula now has a bug reporting system
implemented by Dan Langille and hosted on his computer. It is web based,
easy to use, and we recommend you give it a try.  You can submit a bug
or review the list of open or closed bugs by visiting:
<br>
<h2>
<a href="http://bugs.bacula.org">http://bugs.bacula.org</a>.</h2>

<p>
Most Bacula problems are questions of support, so
if you are not sure if a problem you are having is
a bug, please send an email to <b>bacula-users at lists.sourceforge.net</b>.
The previous address was modified to prevent easy use by spammers. To use it,
you must replace the <b>at</b> with an @ symbol. You do not need
to be subscribed to the list to post to it.  If you do not get an answer,
then try reporting a bug, but please do not enter support requests in
the bug database.

<h2>Information Needed</h2>
For us to respond to a bug report, we normally need the following
as the minimum information, which you can enter into the appropriate
fields of the bug reporting system:
<ul>
<li>Your operating system</li>
<li>The version of Bacula you are using</li>
<li>A clear and concise description of the problem</li>
</ul>
If you are having tape problems, please include:
<ul>
 <li>The kind of tape drive you have </li>
 <li>Have you run the <b>btape</b> &quot;test&quot; command?</li>
</ul>
The first two of these items can be fulfilled by sending
us a copy of your <b>config.out</b> file, which is in the
main <b>Bacula</b> source directory after you have done
your <b>./configure</b>.
<p>In addition, we will sometimes need a copy of your Bacula
configuration files (especially bacula-dir.conf). If you
think it is a configuration problem, please don't hesitate
to send them if necessary.
