Bacula, the Network Backup Tool for Linux, Unix, and Windows
Description: Bacula a network backup and restore program
Keywords: Bacula, backup, restore, file backup

> ## It comes by night and sucks the vital essence from your computers.

> General Bacula Home What is Bacula? Features Supported Systems Supported Tape Drives Supported Autochangers License Site Visits Testimonials Documentation Online Beta Manual Beta PDF Manual Beta Tared Manual Online Manual PDF Manual Tared Manual Projects Bacula Projects Support Email Lists Support Bug Reporting SourceForge Project Page Current Downloads All Downloads CVS |  | # Support Please keep in mind that we are not getting paid for this. Nevertheless, our desire is to see as many people using Bacula as possible. So we are very willing to provide a reasonable level of email support. Before asking for help, it could be useful to check against the email archive as often solution to your problem has been discussed or a patch has been released. Please see: http://news.gmane.org/search.php?match=bacula. For support, send an email to bacula-users at lists.sourceforge.net, and if you are specific enough, some kind Bacula user will help you. The previous address was modified to prevent easy use by spammers. To use it, you must replace the at with an @ symbol. You don't need to be subscribed to the list to send an email to it. The users constantly monitor this list and will generally provide support. Please see Information Needed below for what to include in your support request. If you don't supply the necessary information, it will take longer to respond to your request, and users may be afraid to try to respond, if your request is too complicated and not well formulated. I (Kern) get a number of "off-list" emails sent directly to me. Please always copy the appropriate list, if you do not copy the list, I may not answer you, or I will answer by copying the list. If you really have something confidential, please clearly indicate it. ## Information Needed For us to respond to a support request, we normally need the following as the minimum information: Your operating system and version. The version of Bacula you are using. A clear description of the problem not more than a paragraph or two long. Output showing the exact error messages, or the commands you used that did not work. The first two of these items can be fulfilled by sending us a copy of your config.out file, which is in the main Bacula source directory after you have done your ./configure. In addition, we will often need a copy of your Bacula configuration files (especially bacula-dir.conf). If you think it is a configuration problem, please don't hesitate to send them preferably as an attachment.